Refund policy

You may return or exchange an item up to 5 days from the date of receipt for a full refund, as long as the product is returned in its original condition, unworn and unwashed, with all labels, polybags, tags and hygienic sticker intact if the item is a swimsuit.

We offer free exchanges on full price items. Customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.

Any product that is delivered damaged or defective may be sent back to our store for a full refund or replacement if the product is available. If you received an incorrect or damaged item, please reach out to us directly at info@aainagirl.com.

Items marked "Final Sale" are not eligible for return.

In an effort to limit our carbon footprint, orders do not ship with a prepaid return label. If you’d like to return or exchange your order, U.S. customers can begin the return process here.

  • Enter the order number and shipping zip code and complete the steps online to answer your reason for return and if you want to Exchange or Refund.
  • Download and print your return label from the confirmation within the portal. You will receive a return initiated email to confirm your return has been initiated. Affix the label to the original package.
  • Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
  • Exchange orders placed directly through the return portal will be sent out once the return labeled is scanned by FedEx. The new item will ship via FedEx Ground within 2-4 business days. You will receive an email with tracking as soon as the order has been fulfilled.
  • Note that returns or exchanges without proper documentation, packaging, and/or materials cannot be accommodated.
  • Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered.
  • If your return is accepted, your refund will be processed and applied to the original method of payment.
  • Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

Please note that shipping and handling is NOT refundable. All final sale / off-season items are final sale.